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ETIA Consult

Major Energy Trader in Benelux

Extremely Sluggish ETRM System

  • 15 min / Hourly Profiles took several minutes to load
  • Dramatic Screen Response times
  • Many point-2-point interfaces with hard coded logic

Major Technical Debt

  • Oracle Version was out of support
  • Windows OS was end of life
  • ETRM Version was out of support

Business needs were not being met by ETRM

  • Major features were met by off system EUC tools
  • Many point-2-point interfaces with hard coded logic
  • Very high time to market

Low confidence in Business & IT Change Team

  • Several failed projects – high TCO
  • High MTTR & Low MTBF – multiple critical incidents
  • Poor User Experience – negative business sentiment

Fast & Responsive ETRM System

  • 15 min / Hourly Profiles loaded in < 1 min
  • Reports Performance down to minutes
  • Fast Screen Response times

No Technical Debt & New Patch Policy

➻ Latest Oracle Version
➻ Latest Windows OS
➻ ETRM Version Upgraded & back under support

Business needs are being met by ETRM

  • Features brought into the ETRM – large scale phase out of EUC – New EUC Policy
  • Implementation of ETRM Middleware – no p2p interfaces
  • On time delivery of Business changes

Agile Business & IT Change Team

  • Both Run & Change managed by 1 Team
  • Low MTTR & High MTBF
  • Brilliant User Experience & positive Business Sentiment

The Roadmap

How the ETRM Ecosystem was Transformed

Quick Fire Study to identify the pain-points & root cause

86 improvement items identified & prioritised

Widget based T Shirt sizing for quick estimation

Resource planning and Business Case development

Clear Governance & Oversight structure on the Strategic & Tactical levels

Just in time architectural principles for enduring solutions

Data Archival Policy to ensure regular data archival & recovery for audit purposes

Team selection and placement for continuous delivery and 24x7 support

BAU (Business As Usual) Business changes and Roadmap changes blended into a single delivery stream

Key achievements recognition and reward system in place

Highly motivated and driven Delivery Team

Excellent collaboration between Business and IT

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