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ETIA Consult

Major Utility in
the UK

No trust in the existing ETRM System

  • Prepared to engage in an expensive replacement
  • Poor experience in a previous upgrade
  • Frequent process failures & breakdowns

Major Technical Debt

  • Oracle Version was out of support
  • Windows OS was end of life
  • ETRM Version was out of support

Business was not in sync with the ETRM Set up

  • Outdated Book Structure
  • Highly granular data was not oriented towards effective risk measurement & efficient hedging
  • Hard coded reports & data mining objects led to long lead times to delivery

IT Outsourcing Partner had no ETRM skill sets

  • Poor quality of delivery
  • Multiple incidents leading to financial losses
  • Poor User Experience – negative business sentiment

New Confidence in the ETRM System

  • Replacement shelved and recovery initiated
  • New Upgrade including move to the Cloud done in record time – in the middle of the Covid pandemic
  • No major ETRM System incident experienced

No Technical Debt & New Patch Policy

  • Latest Oracle Version on the Cloud
  • Latest Windows OS
  • ETRM Version Upgraded & back under support

Business model was redesigned

  • Improved Book Structure
  • Granularity of data optimized to reflect Risk & Effective hedging
  • Reporting & Data Mining transformed – Data snapshots & BI tooling

IT Delivery Model changed radically

  • Both Run & Change managed by 1 Team
  • All major change delivered under Arch Advice
  • Improved User Experience & positive Business Sentiment

The Roadmap

How the ETRM Ecosystem was Transformed

Quick Fire Study to identify the pain-points & root cause

64 improvement items identified & prioritised

Widget based T Shirt sizing for quick estimation

Resource planning and Business Case development

Clear Governance & Oversight structure on the Strategic & Tactical levels

Just in time architectural principles for enduring solutions

Data Archival Policy to ensure regular data archival & recovery for audit purposes

Team selection and placement for continuous delivery and 24x7 support

BAU (Business As Usual) Business changes and Roadmap changes blended into a single delivery stream

Key achievements recognition and reward system in place

Highly motivated and driven Delivery Team

Excellent collaboration between Business and IT

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